Frequently asked questions
Do I need to be technical?
No. We explain what matters in plain English and handle the complicated work.
Do you use AI?
Yes, behind the scenes, alongside other modern tools, to make the work faster and keep costs sensible. You are buying the outcome and the service, not a piece of software.
Can I approve content before it is published?
Yes. Our standard social media and enquiry workflows are designed around approval. Content can be reviewed, changed or rejected before it goes out.
Who owns my website and accounts?
Wherever practical, your business accounts and digital assets remain under your ownership. We receive the permissions we need to manage them.
What happens if I stop working with you?
Your business assets remain yours. We stop providing the ongoing service, monitoring, reporting, content or management in your subscription, and we can provide a reasonable handover.
Do you guarantee results?
No. Marketing performance depends on many things, including your market, competition, budget, offer, website and customer demand. We focus on using data, testing improvements and reporting honestly.
Are there contracts?
No long contracts. Monthly services roll month to month and you can cancel whenever you like.
Are there additional software costs?
Sometimes. Domains, advertising spend and third-party subscriptions are paid separately where they apply. We always tell you up front.
Can you work with my existing systems?
Usually, yes. We would rather build around or improve what you already have than start from scratch.
Can you work alongside another agency?
Yes. We are happy to work with other suppliers where it makes sense for your business.
Can I upgrade or change later?
Yes. Start with one service and add, change or remove services as your needs change.
How long does setup take?
Most services are set up within one to three weeks. Websites typically take two to four weeks depending on size.
What happens if something goes wrong?
We fix it. Tell us and we will look at it quickly, and we build approval steps so customer-facing mistakes are unlikely in the first place.
What is the free audit, exactly?
A 10 to 15 minute questionnaire about how your business works. You get an instant overview of possible opportunities and the services, if any, that could help. There is no obligation.
Couldn't I just do this myself with ChatGPT?
In many cases, yes. AI tools are increasingly accessible. Our value isn't simply giving you access to AI. We put the systems together, configure them around your business, carry out the research, maintain the workflows, interpret the results and take repetitive work off your hands. You can do some of this yourself. Our job is to make it easier for you not to have to.
What happens after I say yes?
We agree the services and price in writing, then start onboarding: we collect your business details and only the account access we need, using shared or delegated access rather than passwords. You get a client portal where you can see progress, review and approve work, and find your reports. Then we build, you approve, it goes live, and we keep monitoring and recommending improvements.
Not sure what your business needs?
Five questions. Free, no card, no obligation.